Refund Policy
At Learn Ice Cream, we want you to feel confident when purchasing our digital ice cream-making resources. Please read this policy carefully before completing your order.
Digital Product Refunds
All products sold through Learn Ice Cream are digital products delivered electronically. Because customers receive immediate access to downloadable content, purchases are generally considered final once the files or access links have been provided.
When a Refund May Be Approved
A refund may be considered when:
- You were charged more than once for the same order.
- The purchased files are damaged, incomplete, or cannot be opened.
- You did not receive access and our support team is unable to deliver the product.
- The product is materially different from the description shown at the time of purchase.
- A refund is required under applicable consumer-protection law.
We may first offer a replacement file, updated download link, or access assistance before issuing a refund.
Change-of-Mind Requests
Refunds are generally not available when:
- You change your mind after purchasing.
- You no longer want or need the product.
- You expected a physical book instead of a digital download.
- You did not review the product description before ordering.
- Your device does not have compatible software to open standard digital files.
- You have already downloaded, copied, or used the product.
Duplicate Purchases
If you accidentally purchase the same product more than once, contact us with the order details. After verification, the duplicate transaction may be refunded.
Requesting a Refund
To request assistance or a refund review, email:
support.learnicecream@gmail.com
Please include:
- Your full name
- The email address used at checkout
- Your order number or payment receipt
- The product purchased
- A clear explanation of the issue
- Screenshots, when relevant
Refund Processing
Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Payment Disputes
Please contact our support team before opening a payment dispute. We will make a reasonable effort to resolve delivery, access, duplicate-payment, and product-file issues directly.
Policy Updates
We may update this Refund Policy when necessary. Any changes will be posted on this page and will apply to future purchases.
Contact Us
For refund or order-related assistance, contact: